I’ve written two previous entries (Part 1, Part 2) about my experience creating a photo book with Shutterfly and MyPublisher. I chose Shutterfly for various reasons which you can read about in the previous posts and I’ve received the books. My review follows.

I ordered five copies of the book Wednesday. I recieved an email from Shutterfly Thursday night telling me my books were printed and ready to ship. On Monday, all of the books had arrived at their destinations on both coasts (North Carolina and California)! The books arrived in perfect shape. Shutterfly packaged them carefully for shipment. Each one was enclosed in its own resealable plastic bag which was held inside a cardboard insert which was inside the shipping box.

The book itself looks very nice. It is a genuine hardcover book with a real hardcover binding. I ordered the suede cover which is somewhat soft to the touch and very sturdy. The binding is decent and doesn’t feel flimsy. I was prepared for the book to feel cheap; but overall the finish is extremely nice. While the book isn’t substantial (it’s only 32 pages), it is a high-quality product. You never feel as though you should handle the book gingerly for fear of it falling apart. Shutterfly’s books come with a cutout in the front cover that lets you see the image on the first page. I think this is much more impressive than MyPublisher’s method of just slapping a photo onto the cover.

The inside of the cover is black and a black page separates the cover from the first and last pages. The layout of the images and captions on each page looked exactly as they did in the book designer. The captions are crisp and easy to read. The quality of the images is very good but not as good as Shutterfly’s photo prints. The printing process for the books must be different than for their photos. [Update Jan 13, 2005: Bill says they use a halftone process (like a magazine)] The paper is also not quite as heavy as a photo print but is much heavier than standard printer paper. The paper is thick enough that you can’t see images on the opposite side of the page showing through and feels substantial. Color was mostly very accurate although it might have been slightly oversaturated in some cases.

Overall, I’m impressed. It’s a great value for the price and the finished book is of excellent quality. It’s something you can be proud to show to friends and family when they come over for a visit. They also make great gifts — my grandmother sent the most excited email I’ve seen from her in months on the day she received it.

Comments

1. Kate on 2004-12-08 09:28:39 wrote: This has been an interesting series of entries. I’ve considered both of those companies, going as far as downloading the MyPublisher Bookmaker. Thanks for the information.

2. Hehupps on 2004-12-10 00:37:26 wrote: The customer service at MyPublisher is awful. I got somebody by phone and they were rude and not helpful. I ordered a $60 photobook and am somewhat disappointed with the results (now that I finally received it!!). They mypublisher software does some sort of hideous conversion on all the images, so the images printed in the book are nothing close to photo quality. in addition, I ordered specifically several “full bleeds” and the images were still cropped. I will try Shutterfly based on the recommendations here and my positive expereinces on the photo side with them. Does anyone else know of a solid photobook publisher? I know the default Mac publisher of books from iPhoto is MyPublisher. Who does Adobe Elements use?? PS: the MyPublisher software is the worst POS I have ever used. Poor saving options, and very buggy and not well thought-out features/options/commands. Brutal.

3. texas biscuit on 2004-12-11 14:15:17 wrote: I’ve used Shutterfly for months and have always been very pleased with their pics and speedy processing. I’m thrilled to read they are selling a quality photobook. Thanks for the recommendation - I’m enjoying your blog.

4. April on 2004-12-22 11:35:54 wrote: I was creating a photobook for my brother for Christmas for a vacation that we took together earlier this year. Shutterfly’s site says you can have 100 pages and up to 6 pictures per page but as I found out in making my book, they have a problem with their site where you can’t have more than 250 pages in your book. They have a work around to this which I used once to add more pictures but then I still needed to add more (as I was making a 100 page book). When I called back to get assistance again I found out that the work around only works once (which they didn’t tell me the first time) and I was not able to add anymore pictures. As you can imagine I’m pretty upset about it because I spent a lot of time making the book and I’m not able to finish it unless I want to leave off the last city we visited. This is a problem they have known about since they starting offering their photobooks. I told them they needed to update their website to indicate this limitation as its current state is false advertising. Hopefully they will do so. Just wanted to forewarn you so you don’t waste your time like me. I have ordered prints from them before and the quality was very good. I appreciate your comments about the other offerings as I’m currently looking for an alternative to shutterfly.

5. Tracey on 2004-12-22 17:49:10 wrote: I am trying to console myself by surfing and reading all the blasts out there about mypublisher.com. I won’t bore you with my experience - which is still ongoing as of Dec 22. Suffice it to say that it encompasses unanswered technical emails (the Dec 3rd email remains unanswered), an order successfully submitted on December 9th (their site proclaims a 4-DAY turnaround), and as of Dec 22, no books - which probably means a late Christmas present. Instead of hearing and seeing someone open a wonderful gift ON Christmas, I guess I’ll have to be satisfied at giving it a few days, or weeks late. And as for customer service? Forget it … mypublisher does not understand what that means. IF you are VERY LUCKY and PERSISTENT, you can google out the phone number for their office in Valhalla NY. Play around with the phone features to get transferred to someone - anyone. And maybe you’ll get a real person! Thing is, they still won’t help you. Right now, with me, they’re trying a variation of “the check’s in the mail.” Of course, every other vendor on the East Coast has managed to get my gifts to me, here in CA, on time. And having read numerous other posts here and on other sites, it’s pretty clear who the culprit is here. I’ll try Shutterfly next time - no matter how frustrating their product is, I have to do SOMETHING to help make sure that mypubisher never gets another cent of my $

6. Bill O on 2005-01-13 08:16:18 wrote: I just got my first Shutterfly PhotoBook. I liked everything except the quality of the photos. Although I don’t see that they advertise this anywhere, Shutterfly uses a halftone process (like a magazine) instead of a photographic process to print the pages. The result is undersaturated, slightly darkened, grainy/noisy/pixelated images.

7. Bee on 2005-04-03 16:07:37 wrote: *I just received a shutterfly photobook I created with our wedding pictures. I am impressed with the photobook’s ease to put together, affordability and quality. Some of the pictures did come out dark even though they look perfectly fine on my computer. Overall I would say that this is definitely a good product, but I will be on the lookout for something better. The pictures in the book are not as high quality as their regular prints and I’d like to find something that is. *

8. Susan on 2005-05-09 16:30:27 wrote: I have tried mypublisher and Ofoto and Ofoto definitely had a better quality book. Ofoto’s interface is not as good as mypublisher because you are doing it on the site and it’s slow. I’m not sure about Shutterfly and Ofoto comparisons— I’m also looking for a new photo sharing source– one that lets other people download the photos if they want (ofoto and shutterfly don’t allow that). Happy Pictures everyone!

9. steph on 2005-06-17 11:12:52 wrote: i’m so glad i found this blog! I was trying to decide whether to go for MyPublisher or shutterfly because I like the fact MyPublisher has so many layouts. but, after reading this, I guess shutterfly may be the easier way to go. I agree with some of the commenters that shutterfly sample pics are good, but not excellent. some of my pictures did come with too much green/yellow, or were over-saturated. however, I must remind myself these are just snap photos and not ‘fine’ photography. also, printing process for digital is not yet quite up to par with traditional film development, so we can’t expect digital photos from these places to always be excellent. thanks for everyone’s comments, it’s been really helpful!

10. Jennifer K on 2005-07-01 16:00:25 wrote: I am having some problems with Shutterfly (an order not received, emails never answered) and I would like to get their phone number but can’t find one. I see that at least one person has called their Customer Service. Would you mind passing along the number, or at least where I can get it? Thanks so much. Email is [email protected]. Thanks, Jen

11. Erin S. on 2005-08-12 14:45:08 wrote: To reply to Susan’s May 9 post, I use Winkflash.com and upload my pics into folders that you can share with others. Winkflash uses Fugi development, which I love because of their awesome blues and greens, and I can get prints in glossy or matte, with or without the cute white borders. Prints are 12 cents per 4x6 with 99 cent shipping for your order. Hope it helps!

12. reuben on 2005-08-19 20:09:38 wrote: what i like about mypublisher is that i can save my book and print out later while i work on another book, but unfortunately i have been frustrated by their customer service. i found shutterfly to be easier and the quality to be better, but it only lets me work on one book at a time. myveryspecialbook doesn’t let me do my own layout and they are pricey. are there any alternatives?

13. Terese on 2005-09-04 20:20:42 wrote: I really like mypublisher.com. You can find coupons or discounts on the internet and it’s quite easy to use. I made a 30 page paperback book. The only downfalls I have found is that if you have a photo that takes up the whole page, some of the photo gets stuck to the other side of the page. Also, after about 40 people viewing my book, the pages have fallen apart. I wonder if hard bound books do the same. I wouldn’t want to pay $40.00 or more for a book to fall apart. Can anyone tell me if the have had a problem with Shutterfly’s binding quality? I use Shutterfly to email photos to friend and family. Please reply at [email protected]…just type in Mypublisher in the subject so I don’t delete the email. Thanks. Terese

14. steve robinson on 2005-10-01 07:25:31 wrote: I wish I would have researced this more. I did just receive my album from my publisher. The process was flawless, uploaded rather quickly, and looked nice when I got it, less than a week later. The problem I have is the cover was wrong, and it does not look as impressive as it does online. I tried looking for a number to call them about my cover problems, but no such luck. I did not really use their templates, I laid my book out in photoshop and laid them in to full pages. worked out nice. I am going to try shutterfly, you guys have scared me with all this talk of bad customer service, and faulty binding. Thanks for helping. steve robinson www.robinson-photography.com

15. Terry Lee on 2005-10-08 07:47:51 wrote: The MyPublisher software has some quirks, but the price can’t be beat - FREE! The books are not free, but they are a great deal. For $10.00 plus $5.00 shipping a nice 20 page paperback book with up to 80 pictures arrives in the mail about a week after being uploaded. After placing an order a 20% discount is available on a subsequent order if an email recommendation is sent. I like the quality, the ability to add text to tell a story, and the flexibility of arranging photos in various ways, including from one to four photos per page. Different formats are available - photos only, photos with captions or photos with text.

16. steve robinson on 2005-10-20 12:03:36 wrote: Well I got my problem solved with my publisher. I did not have too much trouble with getting the book reprinted. They reprinted it put a new cover on it and sent it back within a week. They said the problem was I never chose the leather cover, I’m not sure I believe that or not, I went with that type of book because they do not offer leather in the larger book. I have no way of proving I did not choose leather though since it is done through their upload system. They told me the would print another book for me at half price, I had to pay full price via credit card and they would credit the other half back with in 2 weeks. I’ll keep you posted. Book looked decent, something weird is going on in the shadowed areas of the prints though, looks a little noisey, maybe it is a conversion problem. The book is a reat deal for the price.

17. Rosemary on 2005-10-21 17:53:13 wrote: I did a 73-page MyPublisher hard cover deluxe book of my daughter’s wedding, and it is beautiful! Everyone who has seen it has raved about the quality. I had a 50% off discount, so the price was right. The photo quality is excellent, but I worked with the photos quite a bit in Photoshop before selecting them for the album. There are some quirky things in the program that are more annoyances for someone who works with computer applications alot. Two odd formatting changes from what I had in my layout and the final layout - not a big deal. I like the feature that lets you know if the resolution of a photo is too low for the size picture you have selected. I had from one to four pictures per page with captions, and it looks professional. I like that you work on it on your own computer and not on line. I’m planning to do another one with a 50% off discount that expires October 31st, and my daughter is doing one of her honeymoon. I may try one of the other vendors just to compare.

18. Paul on 2005-10-31 21:00:34 wrote: I recently followed a link from Yahoo to the MyPublisher site, thought, “Hey, it’s free!” and downloaded the software. Putting the book together was easy, kind of like creating a sophisticated Powerpoint presentation; I have a few niggles with the layout process, but nothing that would stop me using the package. I tried a paperback book first as it was the cheapest option, it came back within a week, but there were 3 pages with a bleed from another book at the top, only by about 1mm or so, but still, as far as I’m concerned, unacceptable. I e-mailed MyPublisher late Saturday evening and told them of the problem, I had a reply within 1 hour telling me to upload the book again and they’d credit me for the original copy… no questions asked, no BS! The new book came back flawless the following Wednesday. I have since created and ordered 2 Classic, linen covered, Hardback books of weddings I photographed for friends; they were blown away by the results, having never seen these kinds of Coffee Table books before. I am now working on a 4th book, a portfolio of my own work. I’m currently trying to resolve a minor issue with the laying out of full bleed pages that contain text at the edges, but given the ease of use of the software, the customer support that I have received so far - it’s been exemplary - the quality of the finished products, and the cost, I would say that MyPublisher has a pretty amazing product.

19. Christine on 2005-11-04 17:41:12 wrote: Now you guys have me worried! I just uploaded a $104.00 order to mypublisher for a book for my sister’s birthday. I WANT it to be excellent. I hope I don’t have a problem with service or quality. Maybe they have improved their operation? The newer emails here seem more promising. I’ll check back with progress after I receive the book. The software was a pain - and had alot of quirks. It took me hours to get it finalized.

20. Bob Winkler on 2005-11-21 12:43:20 wrote: I had a similar experience with MyPublisher. I ordered a bound book and a paperback pocket book. The quality of the photo reproduction was quite nice. Although the software was not perfect, it was fairly easy to use once you got the hang of it. However, the paperback fell apart after about 10 or 15 viewings. I tried emailing them but have not received back a response. I found their phone number in Valhalla, NY, but I just get a busy signal. My advice, do NOT order the paperback. I wish that I had heeded the experience of others before submitting an order.

21. James on 2005-11-21 22:11:26 wrote: I second Bob Winkler’s comments. I received my paperback from myPublisher in the mail today. After being handled by no more than 10 people in one afternoon, it was apparent that the binding was flaky as pages began falling out. Who cares if the paper is of archival quality if the book itself won’t even last a day (literally)? I sent an e-mail to “[email protected]” and received a prompt reply that my credit card would be credited within 2-4 weeks, and that I was free to try again. At this time, I’m wondering if I shouldn’t move on to another printer, or if I should give the hardcover a shot.

22. MOX on 2005-12-04 18:22:15 wrote: Have had great luck with mypublisher with a Deluxe album that several people have looked at and admired. Will admit that the software is clunky, especially if you are proficient with technology. Seems like it was designed to be easy to use for everyone…therefore the automated layouts can be helpful for some but a pain for others. I had no problem with their customer service, getting the product in time or anything else. Am getting ready to send my third book out now…

23. Katherine on 2005-12-07 20:40:33 wrote: As far as I can tell from what I have read on other review sites, MyPublisher initially had a huge problem in the fall of 2004 after offering a discount code which was posted on several message boards, and therefore received an avalanche of orders. Several of those orders were cancelled after they chose to make the discount code invalid, and the orders which were not cancelled took much longer to process b/c of the overload of business. None of this excuses the lack of customer service (all customers should have received emails informing them of order cancellation/delay/etc), but at least it might indicate that it was a one time problem rather than a continuing business practice.

24. CAT on 2005-12-16 09:32:37 wrote: I have ordered several hardcover books from MyPublisher and been extremely pleased with the product. While all of the others were great (had them in under a week in all cases), I had to contact customer service this time due to the front cover cutout being crooked. It was extremely frustrating dealing with the company via email. This is a Christmas gift and I was very anxious since there are just a few days left. At any rate, after 3 or 4 emails we got the issue resolved. My general feelings on the company - they offer a great product but have inconvenient customer service. I do believe that they follow through on their 100% customer satisfaction policy.

25. John C on 2006-01-06 03:04:56 wrote: I have been using MyPublisher for some time to print photo books.. The quality is great - but I live in the UK.. They will not combine orders so an order for 6 mini-books will arrive in the same package but I will get charged almost 6x the postage.. They insist on using some international mail service which fed-ex’s the books to Sweden then they are put in the domestic post.. on 6th Jan I am still waiting for an order placed on 23rd Nov! If they can sort out the postage bit - I would be a happy customer!

26. nicole on 2006-02-17 19:28:14 wrote: I ordered my book yesterday and they said it was confirmed and everything, but then today i get an email saying: Please note that this order is cancelled by BookMaker MonitorSite due to technical problem on 2/17/2006 3:16:28 AM What is that? How can they cancel, after they’ve got my credit card # and everything? I hope they will still do my book. Has anyone else run into this problem?

27. Judy on 2006-02-22 14:36:29 wrote: I’ve never complained on an open forum like this, but I am mad as a hornet at MyPublisher. I am not a beginner at this photobook stuff and proceeded with ease at putting together and formatting my book with their software, never having the need to consult with the Help information. I previewed my book carefully, was happy with it, and sent in my order (their buy-one-get-one-free promotion was what sent me from shutterfly). When the book arrived, it had a blank page behind the cover page, which I had not expected and which messed up the rest of my formatting. The blank page NEVER showed up on any of the final review options. Customer service said it is “standard publishing” formatting for the back of a cover page to be blank and that the Help information clearly says a blank page always appears behind the cover page. They claim user error, even when I told them the blank page never shows on the final preview and I had no way of knowing about the blank page unless I read all the fine print in the Help section, which I didn’t feel like I needed. Why can’t they show this blank page on their preview? They never answered that question. They just say there is no way to eliminate it. They offered me 50% rebate to rework the book, but won’t honor the buy-one-get-one-free deal. So I’m back with the same deal I had at the beginning and 2 books for the trash. I should also mention that alsmot all of the photos appeared much darker in the book than should be. Their customer service was timely with their unsatisfactory, rote, “non” responses. I’m sticking with shutterfly.

28. Natalie J. on 2006-02-27 20:28:59 wrote: I have had a horrible. horrible experience with MyPublisher. I have used this software in the past to make smaller, 20 page books (3 of them) with no problem. However, in November, I began work on a 100 page photo album for my in-laws (of their grandchildren). As the book got larger and larger, the program started to have many problems. It LOST my book four times and had to start from scratch. I would save, shutdown and go to open up the program again a day or so later and there simply would be no record of my book. After the fourth time I built the book, as I was looking over the final copy before submitting it, I selected the view all pages option. At this point I got an error messages stating that the program failed to upload my photos (saying it return too few scanned lines). So - it froze up and I had to reboot. When I rebooted, it still had my book (improvement from the first three times) but only about 25 pages worth of photos (The middle 25) all the other pages were blank. All of my work down the drain. I didn’t get the book done in time for Christmas and actually got a new laptop for Chrsitmas and installed the new version of MyPublisher onto it. I had numerous technical problems (too many to explain) and my book was lost many times. I even exported the books and saved them to cds as is recommended in the help section. However when I went to import these books it simply said “failed to creat new book files” and wouldn’t import my books. I am very familiar with computers and have used them in my line of work for 15 years. My husband is a software engineer. Neither of us could see any reason on our end why we were having so many difficulties. I sent about 4 emails throught the four months I spent working on this book (I know I should have switched to another publisher, but by Christmas time, my in-laws were expecting a 100 pg book with tons of photos - hard to find that with other publishers). two of the emails were answered nicely, the third was answered by someone who didn’t even address my question and told me to take a step which I clearly stated in my email I had already taken. It was obvious he hadn’t read much of my email and didn’t want to take the time to help me. I sent a fourth email asking if there was a supervisor or manager who could review my case and possibly extend the buy 1 get one free promotion a few days past the Feb 28th deadline for me in light of all the horrendous technical problems. They never answered. I actually did finish my book, after 4 months and about 95 hours spent on it. At the end, it did the whole “Failed to upload photos - too few scanned lines” thing again (despite the new computer and new version of software). However, I was able to import my latest saved version (by some act of God) and have sent it off for publication at the price of $315 ( 100 pages of the Delux book.) We’ll see how it comes back. I’m not expecting a whole lot…. I will never, ever agin use this program.

29. Digital Guru on 2006-02-27 21:21:39 wrote: I’ve ordered photobooks from shutterfly before and their quality is OK but I get much better results using iPhoto (Adobe Photoshop Elements for PC) and my highend printer to print out my own hardcover photo books using the BreezKit from Digifilmlabs. http://www.digifilmlabs.com. The BreezKit has a linen cloth cover and is much thicker than Shutterfly’s suede covers. If you are familiar with KOLO photo albums, the Breezkit covers are on par with them. The books are super high quality and the fineart paper is simply awesome. check them out if you have a good printer. I think you will be happy with the results. If you use archival inks and this fineart paper, your book will last for many generations! ibryan, the digital guy, reviewed the Breezkit in his podcasts. you can listen to it at http://www.ibryan.com/?p=22 good luck.

30. Stan on 2006-03-03 15:32:44 wrote: The software is atrocious for large books. I created a book with over 50 pages and it continually crashed every time I tried to save it. Now I save it every chance I get but even then sometimes the saves get lost when the program crashes. I had to save it, make a copy of it, and then continue working. I saved so many times that I’m not sure if the photos will still be clear when they’re published. As they’re JPEGS as most photos are, each time you save it, the photo quality degrades slightly. Usually it won’t matter, but I’m saving it so much that I’m beginning to see the photos become slightly blurry. They either have to fix the stability problems with the software or how it manages photos. If they don’t, expect to have to spend a few hours (let’s say five) to do it once, then possibly repeat the process another five times before it actually works. And make sure you’re not using a flaky wireless connection to upload these pictures. It’s a fairly large upload and it seems to upload everything at once. Maybe because Shutterfly uploads the pictures one at a time, it’s more stable and if there’s a problem, you don’t lose all the pictures you’ve uploaded. (But I admit it’s comparing apples and oranges as putting the book together happens online on Shutterfly instead of on your computer). Still, it’s just a frustrating experience and I’m not sure of the quality of the photos until I see it. Hopefully they’ll be OK.

31. Steve on 2006-04-21 07:09:01 wrote: I just called the main phone line at MYPublisher 914-347-9400 (I called 3 times just to make sure) and the recording says it has been disconnected and there is no furhter information. Judging by the other comments here, maybe they are out of business??

32. Laura on 2006-04-27 06:13:03 wrote: I uploaded a 63 page book yesterday to my publisher that took me weeks to perfect. In the middle of the upload, I got an error message saying it was unable to access a particular photo (with the image name) but continued to upload. When it was all through, I went back to my preview to see which photo they were referring to, but it had been deleted from the book. From that point in the book, each picture was shifted to the left, jumbling the layout of the last 30 pages. I have been trying to get in touch with them to cancel the order but have not been successful. I have also been trying to go back into the file to replace the photo but it is impossible. The book is now locked somehow and all my hard work is lost.

33. Mary on 2006-05-19 09:26:45 wrote: I have used My Publisher.. The program has tons of tecnical problems.. When I contacted the company, they told me it was my problem, I do computer programing, and a new computer, I was not impressed with their upgrades, constantly upgrading, then the program doesnt work. Also I uploaded the book several times, which deducted from my checking acc each time, for almost two weeks.. this program has too many problems. I have also used shutterFly.. The pictures are good, wasnt impressed with the cover, and wished they would make the book program so you could work on it offline and then upload it..

34. Nancy on 2006-06-05 18:34:21 wrote: I also had a poor experience iwth My Publisher…technical problems. To get customer service I had to CC the VP on my Customer Service email before getting uick and gracious response! Here’s his info, compliments of photoboo! Contact: Randy Barron, VP Phone: 914 773 4312 ext. 22 Fax: 914 773 4305 Email: [email protected] www.mypublisher.com

35. Nancy on 2006-06-05 18:39:31 wrote: I LOVE the Archver’s photobooks. They have an online photobook printing service. I love it because you can completely download the software…enabling me to work off line. Downside: your book can only have 40 pages. But I LOVE the layout and captioning options. I’m not too picky about book quality, it seems on par to me and comprable to others I’ve seen. You can try it yourself by downloading teh software at: www.archiversonline.com/pps/ …or you can pick up a cdrom at any archivers store.

36. Johanne on 2006-06-09 13:57:04 wrote: I just think that MyPublisher is one of the most annoying pieces of software I’ve ever seen. I published my first of many “year in review” photobooks using www.imagestation.com and was really impressed with the customizablity. You can actually change the size and layout, add captions and photos anywhere you like, pick different background colors - all very basic things that I think any decent photo album software ought to have, but which apparently is incredibly rare. My book arrived, and it was gorgeous.

37. fotobuch on 2006-07-17 12:25:08 wrote: I tried to create a photobook with the german service www.albumdruck.de for my family. I tought it would be easier for shipmet. The software was so complicated that i prefere to send it from here to germany…

38. Sherly on 2006-08-10 12:48:46 wrote: Hi, I am planning to order a photobook using Shutterfly. There are a few snaps which look dark in my system itself so do you think these may become even more dark if I use shutterfly? Would it be a better option to change these snaps for other brighter ones?

39. Oahu23 on 2006-08-30 10:30:49 wrote: I’m in the midst of putting together a book using mypublisher. I’ve been working on the book offline and now when I click on the NEXT button to go to the store to purchase, it says must be connected to the internet. I followed the instructions under TO Upload Book for Purchase but nothing seems to help. I lowered my firewall level to low and even added mypublisher website as a trusted site to my Internet Explorer. Does anyone else have this problem?

40. Bodenfliesen on 2007-01-23 15:20:08 wrote: I also had a poor experience iwth My Publisher…technical problems. To get customer service I had to CC the VP on my Customer Service email before getting uick and gracious response! Here’s his info, compliments of photoboo!

41. Tim on 2007-08-21 16:13:11 wrote: OK. I appreciate all the comments as they have helped me decide definitely NOT to use mypublisher. First off, as I also learned from other forums, their software obviously has problems. Secondly, I am completely done with companies who do not value the customer. Without us, they are nothing and no one should put up with nor support a company that does not understand this basic principle. Say “no” to poor customer service and go elsewhere!

42. Lisa on 2007-09-03 19:41:49 wrote: I recently used shutterfly.com and simply love it!!! The quality is great and the customer service is even better. My first order was for 2 photbooks and shortly after placing the order they sent me a code for a free 8 x 8 memory photobook. Also I had a small problem on my first order that was actually my fault and they offered to reprint the book at no charge.

43. R on 2007-12-12 16:50:31 wrote: I just got my shutterfly photobook.. ( i chose the wedding one)…and I really liked it. Very pleased! Think it was affordable, easy to use and it arrived in good time. My only complaint…you can’t review your text…so I had one typo.. (pout) oh well

44. Dawn on 2008-06-15 11:36:25 wrote: Just wondering if when you put a whole picture on the page - (enlarged)….well, does it come out blurry? Everyone time I pick a picture on Shutterfly to take up the whole page - I zoom in and it looks blurry.. Will it be blurry in the final product? I need some advice! I love using Shutterfly so far - but haven’t purchased anything yet!