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Nintendo rocks

My Mario Kart Wii game disc stopped working last Saturday. After inspecting it I found several tell-tale scratches and dents in it. As if it had been put face down on a gritty surface and someone dropped a ton of bricks on it. So I called up Nintendo and told them what happened and they said it would cost $25 for a replacement disc + tax + $7 for shipping. They made the process very easy, they emailed me instructions for printing a FedEx label, and I sent it in, satisfied that I would be saving about $15 vs. buying a whole new copy for a problem that was clearly my fault.

I received the replacement disc two days later (I live close to a Nintendo facility) along with this letter which speaks for itself:

Thanks, Nintendo!

[Transcribed letter: Thank you for sending your Nintendo components to us for repair. We have thoroughly inspected and tested your Nintendo components. The damaged components were either repaired or exchanged at no charge. Please be aware that the physical damage that occurred to your system is typically not covered under the product warranty. However, we have made an exception this time and repaired it at no charge. Future problems of this nature will require a standard repair charge. If you have questions regarding your repair, please contact our Consumer Service Department at 1-800-255-3700. Representatives are available 6 a.m. to 7 p.m. Pacific time, seven days a week. Thank you for your time! Nintendo of America Inc. Technical Services Department]

Comments

  1. JGJnes on 2008-05-30 11:27:21 wrote: If only more people could put in praises for companies that does a good job…in some way it would certainly encourage them to keep it up after all…it’s very easy for anyone to bitch about anything bad that happen, but when something good happens, no-one talk about it! Kudos to Nintendo for doing a good service.

  2. RubiaLala on 2008-05-30 12:38:56 wrote: That’s awesome. If I lived near Nintendo I will drive over and kiss someone on the mouth for that kind of customer services.

  3. Bill Eccles on 2008-05-30 16:26:16 wrote: I agree, JGJnes. Here’s another good example of excellent, over-the-top customer service. The entry has gotten quite a few pageviews, so Apple’s making good press with this one. http://www.bill.eccles.net/bills_words/2008/03/charlie-must-love-his-job-exce.html (If the link doesn’t make it, just click on my name above and search for “charlie”.) RubiaLala–I don’t live near Apple (CT is far from CA), and I’m glad I didn’t have to go kiss someone for that kind of service. /Bill

  4. Tana on 2008-06-02 12:45:13 wrote: it’s great to read that company that gets so much financial support from my family provides such awesome service!

  5. Brian on 2008-06-10 16:10:20 wrote: This would make a good follow-up to your “Public Relations” post from last year…this is good PR at work.