My Mario Kart Wii game disc stopped working last Saturday. After inspecting it I found several tell-tale scratches and dents in it. As if it had been put face down on a gritty surface and someone dropped a ton of bricks on it. So I called up Nintendo and told them what happened and they said it would cost $25 for a replacement disc + tax + $7 for shipping. They made the process very easy, they emailed me instructions for printing a FedEx label, and I sent it in, satisfied that I would be saving about $15 vs. buying a whole new copy for a problem that was clearly my fault.

I received the replacement disc two days later (I live close to a Nintendo facility) along with this letter which speaks for itself:

Thanks, Nintendo!

[Transcribed letter: Thank you for sending your Nintendo components to us for repair. We have thoroughly inspected and tested your Nintendo components. The damaged components were either repaired or exchanged at no charge. Please be aware that the physical damage that occurred to your system is typically not covered under the product warranty. However, we have made an exception this time and repaired it at no charge. Future problems of this nature will require a standard repair charge. If you have questions regarding your repair, please contact our Consumer Service Department at 1-800-255-3700. Representatives are available 6 a.m. to 7 p.m. Pacific time, seven days a week. Thank you for your time! Nintendo of America Inc. Technical Services Department]